Returns
At 4 All Memory, we'd like to help you exchange or return as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. We suggest you read the complete returns policy and order policy before you make your purchase.
Computer Memory MUST be returned in rigid packaging. A corrugated flat mailer or a small box is the recommended method. Shipping memory in a regular or even a padded envelope will result in damaged memory. If we received damaged computer memory we will not credit you or send a replacement. Please use proper packaging.
General Policies
- Shipping charges are non-refundable.
- Claims of damage, loss or merchandise shortage must be reported within 24 hours of receipt and must fill out a claim form to be considered valid.
- All exchanges and returns require a Return Merchandise Authorization (RMA) number. *Exchanges and credits cannot be processed without one.
- A return for credit RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
- The returned package must be received within 10 business days of the RMA issue date.
- Refunds for items purchased using free shipping will be refunded the item purchase price less original shipping and handling cost, typically $3 - $8 depending on the shipping method.
- All memory we sell is backed by our lifetime warranty. See warranty page for more details.
- All other products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product. See complete warranty details on specific product page.
- When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
- To protect company against abuse, we reserve the right to charge restocking fees on products that are returned in less-than-new condition.
- All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.
Return Policy Exceptions
To ensure the most efficient processing of your return, please note that sales on certain manufacturers' products are final. Any products that are exceptions to our standard return policy will be clearly noted on the item description. Please contact the manufacturer for repairs or replacements of these items.Restocking Fees
ALL opened hard drives will be subject to a 20% restocking fee. There will be no exceptions.
All Software Products
- Unopened software can be exchanged or returned within 30 days of the invoice date.
- Opened software will not be accepted for return. This also applies to software included with hardware.
Discontinued Products
At times, 4 All Memory will offer specially priced items that have been discontinued by the manufacturer. These items, clearly marked as discontinued, are not eligible for return or exchange.
Clearance Items
Returns on clearance items are accepted within 30 days of the invoice date if the product is damaged or deemed defective. An RMA must be obtained in order for a clearance return to be accepted and processed. We cannot exchange clearance products, as the manufacturer has either discontinued these items or we no longer have them in stock.
